We always believes in satisfying our customer but in case you are
unsatisfied with a product received from us, please contact us at Care@sascreations.in, and we shall
revert back to you at the earliest.
- 1.You can mail us on firstname.lastname@example.org
or can contact us on 01145380555/8700252520(Mon-sat 11am to 6pm)
- 2. You have to inform us the same
within 48 hours from the date of receiving the product.
- 3. Upon investigating your
complaint, if SAS Creations authorizes the return, the product should
be returned to us within 7 business days in the original condition.
- 4.Please Note :Customer have to courier back product
to our warehouse :'address': given by representative and Rs100 will be
deduct as processing fee.
- 5. Customer Support executive will
send you the return address via Email or Message
PREPARING THE PACKAGE:
- We don’t have pick up service,
hence product should be sent to the address that will be provided by our
- Ensure all the tags, warranty
cards, packaging material etc are intact.
- Pack the product in a way to
ensure that the reverse transit will not damage the product.
- The package needs to be tracked by
you, and delivery to warehouse ensured.
- We might ask you to share the POD,
in case of the package not being traceable, to help locate the package.
- Kindly bear in mind that the next
steps towards exchange or refund can happen only after the package is
received at the warehouse.
- To ensure that we share the same
information, do send us a scanned copy of the courier receipt as soon as
the package is couriered.
TERMS & CONDITIONS:
- If the product is sent back to us
without our consent, return/exchange will not be accepted.
- For reasons including hygiene, we
do not accept the return of panties, shape-wear panties, brassieres, and
an opened box of a lingerie set that includes panties or brassiere.
- Under no circumstances will
watches or pairs of sunglasses be accepted for returns, unless received
defective by the customer at the time of accepting the product.
- Returns will not be accepted after
7 days of you receiving the product.
- We will process a full/partial
refund only if there is a genuine fault from our side. (We will request to
email us the images of the product for reviewing).
- Since we offer free shipping all
over India, the shipping cost will be deducted for a refund.
- The shipping cost for Cash on
Delivery will not be refunded to the customer.
- Any extra shipping costs of
returning the product back to us will be borne entirely by the customer.
- If on receipt of the package, you
notice that the packing is damaged / tampered, verify the product
immediately, before accepting it.
- If there is a genuine
defect/variation in the returned product, the defective item will be
replaced with the same product as early as possible, at our own cost. If
the originally ordered product is not available, you will be requested to
select an alternate product.
- In case of multiple products being
ordered, if for any reason we are unable to deliver certain products, you
will be asked to select another item/take a store credit/the amount will
be refunded for that particular product.
- We will not refund the shipping
charges paid by you while purchasing the item. We will not refund the
customs duties or taxes, if applicable, or paid by you at time of
receiving the goods.